Technical Support Specialist

At PAL, our Mission System Specialists are critical to enabling the world class fixed wing Coast Guard surveillance aircraft. As our systems integrator at the operational level, your contributions directly lead to our mission effectiveness and successes. Every day, our planes fly to keep the North Sea safe, including regular search and rescue missions that save lives. It’s your mission system that powers this capability. Join us in making a difference.

Are you looking for an opportunity to join our fast-paced and dynamic company that allows you to combine your passion for learning with the chance to develop your skills, grow your career, and directly contribute to your community and country? Challenge, reward, and opportunity; PAL Aerospace is committed to offering them all. PAL Aerospace is driven by technology and is proud to be a pioneer of industry-leading innovations in airborne, special missions. PAL Aerospace excels in aerospace and defence design, development and operation of airborne Intelligence, Surveillance, and Reconnaissance (ISR) aircraft, heavy maintenance checks and software applications. We provide a wide range of aviation and related services to domestic and international markets.

We are seeking qualified applications for the position of Mission System Support Specialist to join the Technical Customer Support division, at our PAL Aerospace Europe Netherlands location at Schiphol Airport, Amsterdam.

Duties and Responsibilities:

• Provide on-site, critical mission system technical support services to enable exception operational effectiveness of our special mission ISR aircraft

• Perform mission system troubleshooting and maintenance activities

• Mentor local support teams on mission system implementation and operation, facilitating effective communication between users and the technical team

• Facilitate responses to customer technical support requests, including elevation of observations to authoring comprehensive system problem reports for forwarding to product and system managers

• Hosting and assisting modification teams for upgrades or in-country testing and training events

• Diagnose, verify and modify sensor equipment, computer, firewall, and networking device configurations to diagnose defects, investigate customer observations, and return or maintain conformance to designs

• Maintain and apply Windows server services, firewall and Ethernet networking skills

• User administration and data management to support pre-mission and post-mission activities

• Execute test instructions to ensure correct operation of equipment

• Design various aircraft mission system modifications and/or repairs

• Assist in document user checklists and standard operating procedures

• Travel to support PAL Aerospace Europe operations throughout Europe, and occasionally to other PAL Aerospace world-wide locations and operations

Qualifications:

• Technical certificate, diploma, or degree in Systems Integration, Electronic or Computer Engineering Technology, Aerospace Technology, or Information Management / Information Technology

• Three years’ experience in Ethernet networking, Windows servers, firewall security appliances or a combination of these three domains is preferred

• In combination with or separate from the above experience, three years’ experience in aviation technologies environment is preferred

• Knowledge of avionics data protocols including ARINC 429, MIL-STD-1553, Ethernet, serial data protocols is preferred

• Experience troubleshooting complex systems

• Knowledge of Microsoft Domains, group policies and cyber security best practices

• Knowledge of Ethernet protocols (Layers 1 through 3), LAN and WAN architectures, and network device configuration

• Proficiency with Microsoft Office, engineering drawing, and data analysis tools

• Troubleshooting experience and superior analytical, critical thinking and problem-solving skills

• Superior communication skills with the ability to work with a distributed, diverse team

• Demonstrated flexibility and able to adapt in a dynamic environment

• Able to obtain national and airport security clearances

PAL Aerospace is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported and respected.

Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted.